About Us

Welcome to Zenvakii

Thank you for visiting Zenvakii.

Zenvakii is owned and operated by Guangzhou Youbai Media Co., Ltd.

Guangzhou Youbai Media Co., Ltd. operates zenvakii.com and manages the store’s business activities, including sales of children’s toys and supplies, order processing, payment assistance, shipping coordination, customer communication, returns, refunds, and after-sales support.

We aim to make shopping straightforward through clear product details, accessible store policies, and helpful customer service.

About Zenvakii

Zenvakii offers a selection of children’s toys and supplies for everyday play and activities.

Our collection focuses on products that customers can explore and compare through clear descriptions of their features, materials, dimensions, and intended use.

We believe thoughtful service starts before an order is placed and continues after delivery. Whether you are reviewing product options or asking about an existing purchase, our goal is to make the process easy to understand.

We work to provide:

  • Clear product descriptions, including available designs, colors, materials, dimensions, and care information;

  • Recommended age ranges and usage guidance where applicable;

  • A convenient browsing and checkout experience;

  • Reliable order preparation and fulfillment support;

  • Helpful answers to product and order-related questions;

  • Accessible information about return requirements and refund procedures.

Before purchasing, please review the details, recommended age range, and any warnings provided on the specific product page. Consider the intended child’s age and abilities, and follow any instructions concerning assembly, adult supervision, or use.

If you need clarification about a product, our customer support team is available to help.

Our aim is to give customers the information and support they need to make informed purchasing decisions.

Customer Support

Contact our team for assistance with:

  • Information about children’s toys and supplies;

  • Product dimensions, features, and recommended age ranges;

  • Available designs, colors, and materials;

  • Product use, cleaning, and care instructions;

  • Order confirmations and status updates;

  • Payment and checkout questions;

  • Shipping and tracking inquiries;

  • Return eligibility and refund requests;

  • Damaged, defective, missing, or incorrect items;

  • Other purchase-related matters.

For complete return conditions, including requirements concerning product condition, components, accessories, and packaging, please read our Return & Refund Policy.

Customer Support Email:
service@zenvakii.com

Customer Support Phone:
+86 20 31000967

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

For questions about an order, please include your order number, product name, selected product option where applicable, and a brief explanation of your request. These details help us review your inquiry more efficiently.

Business Information

Brand Name:
Zenvakii

Company Name:
Guangzhou Youbai Media Co., Ltd.

Website:
zenvakii.com

Business Address:
Room 304-1, Building 2, No. 10, Gongye 2nd Road, Zhicun, Dashi Subdistrict, Panyu District, Guangzhou, Guangdong, China

Customer Support Email:
service@zenvakii.com

Customer Support Phone:
+86 20 31000967

Zenvakii is owned and operated by Guangzhou Youbai Media Co., Ltd.