Terms of Purchase

Last Updated: October 28, 2026

Thank you for choosing Zenvakii.

These Terms of Purchase describe the conditions that apply to purchases of children’s toys and supplies from our online store.

Zenvakii is owned and operated by Guangzhou Youbai Media Co., Ltd.

By placing an order at zenvakii.com, you acknowledge and accept these Terms of Purchase, together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please review these documents before completing your order.

1. Submitting an Order

When shopping with Zenvakii, please provide complete, accurate, and up-to-date information so that we can process your purchase.

Before submitting payment, check the following details:

  • Product descriptions, materials, features, and dimensions;

  • Recommended age ranges, warnings, and usage information, where provided;

  • Selected designs, colors, sizes, or other product options;

  • Item quantities;

  • Billing and delivery addresses;

  • Payment details;

  • Selected shipping service and associated charges;

  • The total amount payable.

Submitting an order confirms that you are authorized to make the purchase and that the information you have supplied is accurate.

2. Order Acknowledgment and Acceptance

After you place an order, we will send a confirmation containing your purchase details. This confirmation acknowledges receipt of your order; it does not necessarily confirm acceptance or dispatch.

Each order remains subject to Zenvakii’s review and acceptance.

We may decline or cancel an order when necessary, including for reasons such as:

  • Unavailable products or selected variants;

  • Errors in product descriptions or pricing;

  • Unsuccessful payment processing;

  • Suspected fraudulent or unauthorized transactions;

  • Inaccurate customer or delivery information.

If payment has already been collected for an order we cancel, we will notify you and refund the amount paid for the cancelled items, including any applicable shipping charges attributable to those items.

3. Product Details, Age Recommendations, and Care

We take reasonable steps to present accurate product descriptions, photographs, dimensions, material information, and care instructions for our children’s toys and supplies.

Slight differences in appearance may result from manufacturing variations, lighting, photography, or screen settings. These differences do not affect your rights when an item is defective, incorrect, or materially different from its description.

Product Selection and Age Suitability

Please review the recommended age range, dimensions, features, and any warnings listed for the specific product before ordering.

Choose products with the intended child’s age and abilities in mind, and follow any instructions concerning adult supervision, assembly, or use.

Use, Cleaning, and Storage

Follow the instructions supplied on the product page, label, packaging, or accompanying documentation.

Do not assume that a product is washable, waterproof, suitable for outdoor use, or designed for a particular activity unless the product information states this.

If you need clarification about a product’s specifications or recommended use, contact our support team before purchasing.

4. Prices and Payment

Prices on the Zenvakii website may change from time to time. The amount payable for your purchase will be displayed at checkout before you complete payment.

Customers are responsible for providing valid payment details, completing any required authorization, and checking the accuracy of the information submitted.

The payment methods available for your order will appear at checkout. Order processing begins only after payment has been successfully confirmed.

5. Preparing Your Order

Once payment is confirmed, we will review your order and prepare it for dispatch.

Our usual order processing period is 1–5 business days, excluding weekends and public holidays.

Preparation may take longer depending on stock availability, order volume, holidays, promotional events, or operational circumstances.

Order processing time is separate from shipping transit time.

Changes and cancellations cannot be guaranteed after an order has entered processing, fulfillment, or shipment preparation.

6. Changes and Cancellations

If you would like to change or cancel an order, email us promptly at:

service@zenvakii.com

Please provide:

  • Your order number;

  • The email address used at checkout;

  • A description of the requested change;

  • The corrected product option, quantity, or address, where applicable.

Our ability to make adjustments depends on the order’s current status. Once processing, fulfillment, or shipment preparation has started, we cannot guarantee that a request can be accommodated.

If your order has already shipped, you may need to follow our return procedure after receiving it.

7. Shipping and Delivery

Zenvakii currently delivers to customers in the United States.

Our Shipping Policy provides further details about delivery services, fees, and estimated transit times.

Shipping Service Order Eligibility Shipping Charge Estimated Delivery After Dispatch
Express Delivery Available where offered at checkout $6.99 USD 5–8 business days
Free Shipping Orders of $39.97 USD or more Free 10–15 business days
Standard Shipping Orders from $0.00 to $39.96 USD $3.99 USD 10–15 business days

Available services and final shipping charges will be shown at checkout before payment.

Delivery estimates begin when the order is dispatched and exclude the 1–5 business days required for processing.

Actual delivery may be affected by carrier delays, severe weather, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.

Tracking details will be supplied after dispatch when available.

If your shipment is substantially delayed or appears to be missing, contact our support team with your order number so we can investigate and assist.

8. Returns and Refunds

Our Return & Refund Policy sets out the full requirements for returns and refunds.

You may request a return of eligible children’s toys and supplies within 14 calendar days after delivery.

Returns Based on Customer Preference

For returns due to a change of mind or the selection of an unsuitable product option, items should be:

  • Unused, apart from reasonable inspection;

  • Unwashed and unaltered;

  • In their original condition;

  • Returned with the original tags, accessories, components, instructions, and product packaging, where applicable.

When inspecting a product, please keep it clean and avoid play or use that leaves dirt, stains, odors, scratches, or other signs of wear.

Please place the product packaging inside a suitable outer shipping package. Avoid applying shipping labels or tape directly to the original product box.

When the supplied item matches the order and published product information, customers are responsible for applicable return shipping costs for preference-based returns, unless applicable law requires otherwise.

Damaged, Defective, Incorrect, or Incomplete Orders

Contact us promptly if an item arrives damaged or defective, if you receive the wrong product or variant, or if parts of your order are missing.

Please include your order number, a description of the problem, and relevant photographs or videos where applicable.

When the issue arises from our fulfillment error or a qualifying product defect, you will not be responsible for reasonable return shipping costs needed to resolve the issue.

Return Instructions and Refund Processing

Please contact our customer support team before sending any product back. Wait for return approval and instructions before arranging shipment.

The authorized return address may differ from our business address.

We do not charge restocking fees for eligible returns.

Approved refunds are generally processed to the original payment method within 5–10 business days after we receive and review the returned item. Your bank or payment provider may need additional time to display the refund.

Replacements for different product options, including sizes or colors where applicable, depend on return eligibility and stock availability.

For assistance, email:

service@zenvakii.com

Please consult our Return & Refund Policy for complete conditions and procedures.

9. Payment Information and Security

Payments are handled by the applicable third-party payment providers.

When payment details are processed directly by these providers, Zenvakii does not intentionally retain complete payment card numbers or card security codes on its own systems.

The relevant payment provider’s security practices and privacy policy apply to the information it processes.

Please do not email full payment card numbers, card security codes, or account passwords to our support team.

10. Customer Responsibilities

To help us fulfill your order and provide support, please:

  • Enter accurate billing and delivery information;

  • Review product descriptions, dimensions, age recommendations, and available warnings;

  • Check product options and quantities before paying;

  • Follow the instructions for using, cleaning, and caring for purchased products;

  • Preserve the required item condition if considering a preference-based return;

  • Provide complete and accurate order information when requesting assistance.

Errors in checkout information may affect processing, delivery, or our ability to assist you. If you discover a mistake, contact us promptly.

These responsibilities do not restrict your rights regarding defective, incorrect, or materially misdescribed products.

11. Related Store Policies

Please read these Terms of Purchase alongside our:

  • Terms of Service;

  • Privacy Policy;

  • Shipping Policy;

  • Return & Refund Policy.

Together, these documents explain the conditions applicable to purchases of children’s toys and supplies from Zenvakii.

Our customer support team can assist if you need clarification about any of these policies.

12. Liability and Statutory Rights

To the extent permitted by applicable law, Zenvakii is not responsible for delays or interruptions resulting from circumstances beyond our reasonable control.

Nothing in these Terms of Purchase excludes or limits any rights or remedies that cannot legally be excluded or limited.

Our obligations relating to your purchase are subject to these Terms of Purchase, the applicable store policies, and applicable law.

13. Updates to These Terms

We may revise these Terms of Purchase to reflect changes in our operations, services, policies, or legal and regulatory requirements.

Any revised version will be published on this page with an updated date.

Please review the current terms before placing an order.

14. Contact Details

For questions about products, orders, payments, delivery, returns, or these Terms of Purchase, please contact us using the details below.

Brand Name:
Zenvakii

Company Name:
Guangzhou Youbai Media Co., Ltd.

Business Address:
Room 304-1, Building 2, No. 10, Gongye 2nd Road, Zhicun, Dashi Subdistrict, Panyu District, Guangzhou, Guangdong, China

Customer Support Email:
service@zenvakii.com

Customer Support Phone:
+86 20 31000967

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

Website:
zenvakii.com

Zenvakii is owned and operated by Guangzhou Youbai Media Co., Ltd.