Terms of Service
Last Updated: October 28, 2026
Welcome to Zenvakii.
These Terms of Service govern your access to zenvakii.com, including browsing our children’s toys and supplies, placing orders, and using services available through our online store.
Zenvakii is owned and operated by Guangzhou Youbai Media Co., Ltd.
By visiting our website, purchasing from us, or using our services, you agree to these Terms of Service and our Privacy Policy, Shipping Policy, Return & Refund Policy, Terms of Purchase, and other applicable store policies.
Please review these terms before using the website.
1. About Our Store
The Zenvakii website and online store are operated by Guangzhou Youbai Media Co., Ltd.
References to “Zenvakii,” “we,” “us,” and “our” in these terms mean Guangzhou Youbai Media Co., Ltd., operating under the Zenvakii brand.
Our store allows customers to browse and purchase children’s toys and supplies and receive assistance through our customer support channels.
Subject to applicable law, we may update, change, suspend, or discontinue parts of our website, product selection, or services when necessary.
2. Using Our Website
When accessing or using our website, you agree to:
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Supply accurate and complete information when requested;
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Use the website for lawful purposes;
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Avoid disrupting its operation, security, or functionality;
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Follow these Terms of Service and applicable laws.
Where reasonably necessary to protect our customers, website, or business operations, we may restrict access or decline service, subject to applicable law.
3. Product Information and Recommended Use
We take reasonable steps to keep product descriptions, photographs, dimensions, material details, care instructions, and other published information accurate.
Minor differences in appearance may arise from manufacturing variations, photography, lighting, or device display settings.
Before ordering, please review the information on the relevant product page.
Age Recommendations and Product Selection
Check the recommended age range, product dimensions, features, and any warnings provided for the item.
Select products with the intended child’s age and abilities in mind. Follow any instructions relating to adult supervision, assembly, or appropriate use.
Materials and Care
Cleaning, care, and storage requirements differ by product. Follow the guidance provided on the product page, label, packaging, or accompanying instructions.
Do not assume that an item is washable, waterproof, suitable for outdoor use, or intended for a particular activity unless the product information states this.
Although we work to maintain accurate information, we cannot guarantee that every website detail will always be free from errors. If we identify a significant inaccuracy, we will take reasonable steps to correct it.
Possible variations or information errors do not limit your rights if a product is defective, incorrect, or materially different from its description.
4. Orders and Acceptance
When submitting an order, please provide the complete and accurate information needed to process your purchase.
Before paying, check the product, selected options, quantity, billing details, and delivery address.
Placing an order does not automatically mean that it has been accepted.
We may review, decline, or cancel an order when necessary, including where there are:
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Stock shortages affecting a product or selected option;
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Errors in product information or pricing;
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Payment processing difficulties;
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Suspected fraudulent or unauthorized activity;
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Inaccurate customer information.
If we cancel an order after collecting payment, we will notify you and refund the amount paid for the cancelled items, together with any applicable shipping charges attributable to those items.
For changes or cancellations, contact us promptly. We cannot guarantee adjustments once processing, fulfillment, or shipment preparation has begun.
Orders already dispatched may need to follow the applicable return procedure after delivery.
5. Prices and Payment
Prices shown on the Zenvakii website may be revised from time to time.
The final amount payable will appear at checkout before you complete payment.
Customers are responsible for:
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Providing valid payment details;
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Authorizing the transaction;
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Checking that submitted payment information is accurate.
Available payment methods are listed at checkout. Orders are processed only after payment has been successfully confirmed.
6. Shipping and Delivery
Our Shipping Policy explains the available shipping services, charges, and estimated delivery periods.
Zenvakii currently ships to customers in the United States.
Order Processing
Orders are generally prepared within 1–5 business days after payment confirmation.
Business days exclude weekends and public holidays. Processing time is additional to the transit estimates below.
Shipping Options
| Service | Eligibility | Shipping Fee | Estimated Delivery After Dispatch |
|---|---|---|---|
| Express Delivery | Where available at checkout | $6.99 USD | 5–8 business days |
| Free Shipping | Orders of $39.97 USD or more | Free | 10–15 business days |
| Standard Shipping | Orders from $0.00 to $39.96 USD | $3.99 USD | 10–15 business days |
The shipping services available for your order and the final charges will be displayed at checkout before payment.
Delivery estimates start after dispatch. Actual delivery may be affected by carrier delays, weather conditions, public holidays, transportation disruptions, or other unexpected circumstances outside our reasonable control.
If your shipment is substantially delayed or appears to be lost, contact our customer support team with your order number so we can investigate and assist.
7. Returns and Refunds
Returns and refunds are subject to our Return & Refund Policy.
You may request a return for eligible children’s toys and supplies within 14 calendar days after delivery.
For preference-based returns, products should remain unused, unwashed, unaltered, and in their original condition, apart from reasonable inspection.
Please keep items clean and avoid play or use that causes dirt, stains, odors, scratches, or other signs of wear. Include original tags, accessories, components, instructions, and product packaging where applicable.
Contact our customer support team before returning an item. We will review your request and provide the appropriate return address and instructions.
For return assistance, email:
When the item received matches the order and published product information, customers are responsible for applicable return shipping costs for eligible preference-based returns, unless applicable law requires otherwise.
If the issue results from our fulfillment error or a qualifying product defect, customers will not be responsible for reasonable return shipping costs required to resolve it.
We do not charge restocking fees for eligible returns.
Approved refunds are generally processed to the original payment method within 5–10 business days after the returned item has been received and reviewed. Your payment provider may need additional time to post the refund.
Please consult our Return & Refund Policy for the complete conditions and procedures.
8. Customer Responsibilities
Customers are responsible for:
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Providing correct billing and delivery information;
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Reviewing product descriptions, dimensions, age recommendations, and available warnings;
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Checking selected product options, quantities, and other order details before payment;
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Following product instructions for use, cleaning, and care;
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Maintaining the required item condition when considering a preference-based return;
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Providing accurate order details when requesting support.
Incorrect checkout information may affect order processing, delivery arrangements, or our ability to provide assistance.
If you notice an error in your order details, please contact us promptly.
These responsibilities do not limit your rights concerning defective, incorrect, or materially misdescribed products.
9. Intellectual Property
Unless otherwise stated, website content—including text, photographs, graphics, logos, designs, product information, and other materials—is owned by or licensed to Zenvakii or the relevant rights holders.
You may not reproduce, distribute, modify, or otherwise use this content without appropriate permission, except where applicable law permits such use.
10. Prohibited Conduct
You must not:
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Use the website for unlawful activities;
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Attempt to access website systems without authorization;
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Upload or introduce viruses, harmful code, or malicious content;
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Disrupt website security or functionality;
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Use website content for unauthorized commercial purposes.
We may take reasonable steps to address conduct that breaches these terms or applicable law.
11. Third-Party Services
Our store may rely on third-party services, including payment processors, shipping providers, Shopify services, analytics tools, and website support services.
These providers may maintain their own terms and privacy policies. Your use of their services may be governed by those documents.
Subject to applicable law, Zenvakii is not responsible for independent practices of third-party providers that are outside our control.
12. Liability and Your Rights
To the extent permitted by applicable law, Zenvakii is not responsible for losses or damage resulting from circumstances beyond our reasonable control.
Nothing in these Terms of Service excludes or limits rights, remedies, or liabilities that cannot lawfully be excluded or limited.
Our obligations relating to products, orders, and services are governed by these Terms of Service, our applicable store policies, and applicable law.
13. Updates to These Terms
We may revise these Terms of Service to reflect changes in our business practices, services, store policies, or legal and regulatory requirements.
Revised terms will be published on this page with an updated date.
Please review this page periodically to stay informed of any changes.
14. Contact Information
If you have questions about these Terms of Service, please contact us using the details below.
Brand Name:
Zenvakii
Company Name:
Guangzhou Youbai Media Co., Ltd.
Business Address:
Room 304-1, Building 2, No. 10, Gongye 2nd Road, Zhicun, Dashi Subdistrict, Panyu District, Guangzhou, Guangdong, China
Customer Support Email:
service@zenvakii.com
Customer Support Phone:
+86 20 31000967
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Website:
zenvakii.com
Zenvakii is owned and operated by Guangzhou Youbai Media Co., Ltd.