Privacy policy

Effective Date: October 2026

Welcome to Zenvakii.

This Privacy Policy describes how Zenvakii, owned and operated by Guangzhou Youbai Media Co., Ltd., collects, uses, retains, processes, and protects personal information when you browse zenvakii.com, purchase children’s toys and supplies, contact customer support, or interact with our online services.

We aim to handle personal information responsibly and provide clear information about our privacy practices.

By using our website, you acknowledge the practices explained in this policy.

1. Information We Collect

The information we collect depends on how you interact with our store and services.

Information You Supply

When you place an order, contact us, submit information through the website, or otherwise communicate with our team, we may collect:

  • Your full name;

  • Email address;

  • Telephone number;

  • Shipping and billing addresses;

  • Order details;

  • Selected products and options, such as designs, colors, or sizes where applicable;

  • Customer support correspondence;

  • Other information you choose to provide.

We may use these details to complete purchases, arrange delivery, respond to inquiries, manage returns and refunds, and support your shopping experience.

Payment Details

Payments may be processed by independent third-party payment providers.

When these providers handle payment details directly, Zenvakii does not intentionally retain complete payment card numbers, card security codes, or similar authentication information on its own systems.

Payment providers handle the information they collect according to their own privacy policies and security practices.

Information Collected Through Website Use

When you visit our website, certain technical and usage information may be collected automatically, including:

  • IP address;

  • Browser and device type;

  • Operating system;

  • Pages visited;

  • Interactions with website features;

  • Referring websites or traffic sources;

  • Approximate location inferred from technical information;

  • Dates and times of website activity.

Technologies used to collect this information may include cookies, pixels, analytics tools, server logs, and similar tracking tools.

2. How We Use Information

We may process personal information for business operations, customer service, website functionality, security, and other purposes described below.

Purchases and Order Fulfillment

We may use information to:

  • Confirm and process purchases;

  • Prepare children’s toys and supplies for dispatch;

  • Arrange shipping and delivery;

  • Send order confirmations and tracking updates;

  • Handle returns, refunds, and other order requests;

  • Answer purchase-related questions.

Customer Assistance

Information may help us:

  • Respond to questions about product features, dimensions, materials, recommended age ranges, and care instructions;

  • Assist with existing orders;

  • Investigate shipping or tracking concerns;

  • Review return and refund requests;

  • Address payment questions;

  • Provide other customer support.

Website and Service Development

We may use information to maintain website features, improve navigation, understand shopping activity, update product pages, measure website performance, and improve our store services.

Security and Fraud Prevention

Information may also be processed to verify transactions, identify suspicious activity, prevent unauthorized purchases, protect customer information, maintain website security, and investigate misuse or suspected fraud.

Legal and Administrative Needs

Where reasonably necessary, we may use information to comply with applicable laws, maintain business records, respond to lawful requests, enforce store policies and agreements, and protect our rights and those of our customers.

3. Cookies and Related Technologies

Zenvakii may use cookies and similar technologies to operate the website and support your shopping experience.

These tools may help us:

  • Remember items in your cart;

  • Retain selected preferences;

  • Enable checkout features;

  • Understand website traffic;

  • Measure website performance;

  • Analyze interactions;

  • Support marketing and advertising activities.

Some cookies support essential website functions. Others may be used for analytics, personalization, or advertising.

You may be able to control or disable certain cookies through your browser or device settings. Restricting cookies may affect the availability or performance of some website features.

4. Sharing Personal Information

Zenvakii does not sell customer personal information solely in exchange for direct monetary payment.

We may share information with, or make information available to, third parties where reasonably necessary to operate our store and provide services.

These parties may include:

  • Payment processors;

  • Shipping carriers and fulfillment partners;

  • Website hosting providers;

  • Ecommerce technology providers;

  • Customer support platforms;

  • Analytics providers;

  • Marketing and advertising service providers;

  • Security and fraud prevention providers.

Service providers generally receive the information reasonably needed to perform their assigned services.

We may also disclose information where required by applicable law, a court order, legal process, or a lawful government request, or where reasonably necessary to protect our business, customers, or legal rights.

5. Shipping and Fulfillment Information

To fulfill orders for children’s toys and supplies, we may share relevant information with fulfillment centers, carriers, and logistics providers.

This may include:

  • The recipient’s name;

  • Delivery address;

  • Telephone number;

  • Email address where necessary;

  • Product and order details;

  • Shipment information.

These details are used to prepare, dispatch, track, and deliver orders.

6. Protecting Personal Information

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or improper processing.

Our website may use SSL encryption or similar technologies to help protect information transmitted between your device and the website.

However, no online service, transmission method, or electronic storage system can be guaranteed to be completely secure.

Please take reasonable precautions to protect your devices, email accounts, passwords, and payment information.

7. Information Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected.

Relevant retention purposes may include:

  • Completing purchases;

  • Providing customer support;

  • Handling returns, refunds, or payment disputes;

  • Maintaining transaction and business records;

  • Detecting or preventing fraud;

  • Meeting legal, regulatory, accounting, or administrative obligations.

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

8. Children’s Privacy

Although Zenvakii sells children’s toys and supplies, our website and purchasing services are intended primarily for adult customers and are not specifically designed for use by children.

We do not knowingly collect personal information directly from children under 13.

If we learn that information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete or otherwise address that information where appropriate.

Parents or legal guardians who believe a child has provided personal information to Zenvakii may contact us using the details below.

9. Privacy Rights for California Residents

Depending on applicable California privacy laws and their requirements, California residents may have certain rights concerning their personal information.

Information About Our Practices

You may have the right to request information about:

  • The categories of personal information collected;

  • The sources of that information;

  • The purposes for collecting, using, or processing it;

  • The categories of third parties with whom it may be shared.

Access

You may request access to certain personal information we maintain, subject to applicable requirements and exceptions.

Correction

Where applicable, you may request that inaccurate personal information be corrected.

Deletion

You may request deletion of certain personal information, subject to applicable legal exceptions.

Opt-Out Rights

Where applicable, you may have rights to opt out of certain sharing or uses of personal information connected with targeted advertising or similar activities.

To submit a privacy request, email:

service@zenvakii.com

We may request information reasonably necessary to verify your identity before acting on a request.

10. Privacy Rights for European Customers

Individuals in the European Economic Area or other jurisdictions with similar privacy protections may have additional rights, depending on applicable law.

These may include rights to:

  • Access personal information;

  • Correct inaccurate information;

  • Request deletion;

  • Restrict processing;

  • Object to certain processing;

  • Request data portability where applicable;

  • Withdraw consent when processing relies on consent.

Please send privacy requests to:

service@zenvakii.com

We may need information reasonably necessary to verify the identity of the person making the request.

11. Marketing Messages

Customers may choose to receive marketing communications about:

  • New children’s toys and supplies;

  • Seasonal product selections;

  • Promotional offers;

  • Store news;

  • Product recommendations;

  • Other marketing updates.

To stop receiving promotional emails, use the unsubscribe option included in the relevant messages.

Unsubscribing from marketing does not prevent us from sending service-related communications about orders, payments, shipping, tracking, returns, refunds, customer support, or other transactional matters.

12. External Websites and Third-Party Services

Our website may integrate with or link to independent services, including payment providers, shipping providers, analytics tools, advertising platforms, and external websites or applications.

These third parties maintain their own terms, privacy policies, and information-handling practices.

Zenvakii is not responsible for the independent privacy practices of services or websites outside our control.

Please review the relevant provider’s privacy policy before supplying personal information directly to that provider.

13. International Processing and Transfers

Because we operate online and may use providers in different regions, personal information may be transferred, processed, or stored outside your country or region of residence.

Where applicable law requires it, we take reasonable measures intended to protect information during such processing or transfers.

Privacy and data protection requirements may differ between jurisdictions.

14. Policy Updates

We may update this Privacy Policy to reflect changes in our operations, website features, products, services, technology, information practices, or legal and regulatory requirements.

Updated versions will appear on this page with a revised effective date.

Please review this policy periodically to stay informed about how we handle personal information.

15. Privacy Questions and Contact Details

For questions about this policy, our handling of personal information, or a privacy-related request, please contact us.

Brand Name:
Zenvakii

Company Name:
Guangzhou Youbai Media Co., Ltd.

Business Address:
Room 304-1, Building 2, No. 10, Gongye 2nd Road, Zhicun, Dashi Subdistrict, Panyu District, Guangzhou, Guangdong, China

Customer Support Email:
service@zenvakii.com

Customer Support Phone:
+86 20 31000967

Website:
zenvakii.com

Zenvakii is owned and operated by Guangzhou Youbai Media Co., Ltd.