Shipping Policy
Last Updated: October 28, 2026
Thank you for choosing Zenvakii.
This Shipping Policy describes the shipping destinations, order preparation times, delivery options, charges, tracking services, and delivery support available for children’s toys and supplies purchased at zenvakii.com.
Zenvakii is owned and operated by Guangzhou Youbai Media Co., Ltd.
We aim to keep you informed from order preparation through delivery by providing clear shipping details and assistance with shipment-related questions.
1. Where We Ship
Zenvakii currently ships to customers in the:
United States
Please enter a complete and accurate delivery address when placing your order.
Before completing checkout, review your shipping details, selected product options, and item quantities.
2. Preparing Your Order
We begin preparing your order after it has been successfully placed and payment is confirmed.
Our usual processing time is:
1–5 business days
During this period, we review your order, check the availability of the selected children’s toys and supplies, and prepare the items for dispatch.
Business days exclude weekends and public holidays.
Processing may take longer depending on:
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Availability of products and selected variants;
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Order volume;
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Promotional events;
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Holidays;
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Temporary operational delays.
After dispatch, tracking details will be provided when available.
Processing time is additional to the shipping transit times listed below.
3. Shipping Options and Charges
Shipping charges depend on the order value and the delivery service selected.
Available services and final charges will appear at checkout before you submit payment.
The following shipping options currently apply to deliveries within the United States:
| Shipping Method | Eligibility | Shipping Charge | Estimated Delivery After Dispatch |
|---|---|---|---|
| Express Delivery | Where available at checkout | $6.99 USD | 5–8 business days |
| Free Shipping | Orders of $39.97 USD or more | Free | 10–15 business days |
| Standard Shipping | Orders from $0.00 to $39.96 USD | $3.99 USD | 10–15 business days |
Express Delivery offers a faster transit option for customers who prefer expedited shipping.
Please review the selected shipping method, applicable fee, and estimated delivery period at checkout before completing your purchase.
4. Understanding Delivery Estimates
Estimated transit times within the United States are:
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Express Delivery: 5–8 business days after dispatch;
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Standard Shipping: 10–15 business days after dispatch;
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Free Shipping: 10–15 business days after dispatch.
These estimates begin when your order is dispatched and do not include the 1–5 business days needed for processing.
Actual delivery times may be affected by circumstances beyond our reasonable control, such as:
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Carrier operations;
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Weather conditions;
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Public holidays;
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Transportation delays;
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Local delivery conditions;
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Other unexpected disruptions.
If your shipment is substantially delayed, contact our support team so we can check the available shipment information and assist you.
5. Shipment Updates and Tracking
Once your order has been dispatched, we will provide tracking information when available.
Tracking activity may not appear immediately. The carrier may need additional time to receive, scan, and process the package.
For questions about a shipment, email:
Please include:
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Your order number;
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The email address used at checkout;
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Your tracking details, if available.
These details help us locate your shipment and review your inquiry efficiently.
6. Address Errors and Order Corrections
Please ensure that the delivery information entered at checkout is complete and correct.
If you notice an address error after ordering, contact us promptly. We will make reasonable efforts to help before processing or shipment preparation begins.
Address changes cannot be guaranteed once an order has entered fulfillment or shipment.
Where permitted by applicable law, additional costs resulting from incorrect or incomplete shipping details may be the customer’s responsibility.
If you need to change a product, color, size, design, quantity, or other selected option, please contact us immediately. Product changes cannot be guaranteed after order processing has started.
7. Delivery Delays
We make reasonable efforts to support timely delivery, but shipments may occasionally be delayed by events outside our reasonable control.
These may include carrier backlogs, adverse weather, public holidays, transportation interruptions, or local delivery difficulties.
If your order has not arrived within the estimated delivery period, email:
Please provide:
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Your order number;
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Relevant shipping details;
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Tracking information, if available.
We will review the available shipment records and assist with the next steps.
8. Packages That Appear Lost
Contact our customer support team if your package appears to have been lost in transit or its tracking history shows an unusual delay.
Please share:
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Your order number;
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The tracking number, if available;
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Any relevant delivery information.
Our team will examine the shipment details and help determine the appropriate next steps.
Each report will be reviewed in light of the available tracking records and delivery circumstances.
9. Tracking Shows Delivered, but the Package Is Missing
If tracking marks your package as delivered but you have not received it, please check:
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Around the delivery address and any usual parcel locations;
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With members of your household;
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With neighbors, where appropriate;
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Any delivery notes or information supplied by the carrier.
If you still cannot find the package, contact:
Include your order number and tracking details, if available.
We will review your report and assist with the appropriate next steps. A tracking status of “delivered” does not, by itself, prevent us from investigating your concern.
10. Damaged Packages, Incorrect Items, or Missing Products
If your parcel or any children’s toy or supply arrives damaged, please notify us promptly.
To help us assess the issue, provide:
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Your order number;
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The product name;
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A description of the problem;
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Photos of the outer packaging and affected item, where applicable;
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Photos of the product label or relevant product markings, if helpful.
Where reasonably possible, keep the packaging and affected product while we review your report.
Please also contact us if you receive the wrong product or variant, or if an item or component is missing from your order.
We will review the information and provide an appropriate resolution under our Return & Refund Policy and applicable law.
11. Refused or Undeliverable Shipments
A package may be undeliverable because of:
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An incorrect or incomplete address;
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Repeated unsuccessful delivery attempts;
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Refusal to accept delivery;
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Other recipient-related delivery issues.
If this occurs, we will review the circumstances and explain the available next steps.
Additional shipping or return charges may apply where permitted by applicable law and our relevant policies.
If you want to cancel or return an order, please contact our support team for instructions. Refusing delivery does not automatically initiate the return process.
12. Order Fulfillment Locations
Orders may be prepared and dispatched from our facilities or through trusted fulfillment partners.
The dispatch location may depend on:
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Availability of the ordered products and variants;
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Current inventory;
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Fulfillment capacity;
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The delivery destination.
As a result, your order may ship from a location other than our business address.
We aim to describe shipping arrangements accurately and do not claim that every order ships from a local warehouse unless that is the case.
13. Contact Us
For questions about shipping, tracking, delivery, or an order of children’s toys and supplies, please contact us using the details below.
Brand Name:
Zenvakii
Company Name:
Guangzhou Youbai Media Co., Ltd.
Business Address:
Room 304-1, Building 2, No. 10, Gongye 2nd Road, Zhicun, Dashi Subdistrict, Panyu District, Guangzhou, Guangdong, China
Customer Support Email:
service@zenvakii.com
Customer Support Phone:
+86 20 31000967
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Website:
zenvakii.com
Zenvakii is owned and operated by Guangzhou Youbai Media Co., Ltd.