Contact Us

Welcome to Zenvakii.

Zenvakii is owned and operated by Guangzhou Youbai Media Co., Ltd.

We are here to help you throughout your shopping experience for children’s toys and supplies.

For questions about our products, age recommendations, care instructions, orders, payments, delivery, returns, or refunds, please get in touch using the contact details below.

How We Can Help

Our customer support team can provide assistance with:

  • Information about children’s toys and supplies;

  • Product dimensions, features, and recommended age ranges;

  • Available designs, colors, and materials;

  • Product use, cleaning, and care instructions;

  • Order confirmations and order status;

  • Payment or checkout questions;

  • Delivery updates and shipment tracking;

  • Return, replacement, and refund requests;

  • Items that arrive damaged, defective, incomplete, or incorrect;

  • Other questions relating to your purchase.

Email:
service@zenvakii.com

Phone:
+86 20 31000967

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

Details to Provide When Contacting Us

To help us locate your order and understand your request, please include:

  • Your order number;

  • The email address entered at checkout;

  • The product name and selected variant, such as color or size, if applicable;

  • A short explanation of your question or concern;

  • Relevant photos or videos, where applicable.

For questions before placing an order, please share the product name or link and specify the information you need, such as dimensions, materials, or the recommended age range.

Providing these details allows our team to review your inquiry more efficiently.

For your security, please do not send full payment card numbers, card security codes, or account passwords.

Returns, Cancellations, and Order Updates

To request a return, contact our team within 14 calendar days of delivery, subject to the terms of our Return & Refund Policy.

Please obtain return instructions from our customer support team before sending any products back. After reviewing your request, we will provide the appropriate return address and guidance.

Please do not use our business address for returns unless our customer support team has specifically authorized you to do so.

If you need to change or cancel an order, contact us promptly. We cannot guarantee changes or cancellations once processing, fulfillment, or shipment preparation has begun.

When to Expect a Reply

Our team aims to respond to inquiries as promptly as possible during the customer service hours listed above.

Replies may take longer during weekends, public holidays, promotional events, or periods of unusually high inquiry volume.

We appreciate your patience while we review and respond to your request.

Business and Contact Details

Brand Name:
Zenvakii

Company Name:
Guangzhou Youbai Media Co., Ltd.

Website:
zenvakii.com

Business Address:
Room 304-1, Building 2, No. 10, Gongye 2nd Road, Zhicun, Dashi Subdistrict, Panyu District, Guangzhou, Guangdong, China

Customer Support Email:
service@zenvakii.com

Customer Support Phone:
+86 20 31000967

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

Zenvakii is owned and operated by Guangzhou Youbai Media Co., Ltd.